Our Diocese in Townsville includes a wide range of schools each with its own distinctiveness. The policy framework of the Diocesan Education Council provides a unifying focus for the schools.
It is hoped that schools will use these policies to both
While keeping our distinctiveness as a Diocese, we are also an integral part of the Queensland Church and Catholic education system. The policies of the Queensland Catholic Education Commission, which should be read in association with our Diocesan policies, keep this broad educational perspective before us.
Dr Catherine Day
Diocesan Education Council Policies
Code of Conduct for Parents and Volunteers
All system schools in the Townsville Diocese have adopted a Code of Conduct for Parents and Volunteers, and all parents/carers are asked to abide by the rights, responsibilities and ethos outlined in this document.
Townsville Catholic Education Complaints Process for Parents, Guardians and Carers
Our complaints/grievance process is contained in the Code of Conduct for Parents and Volunteers. If a parent/guardian/caregiver has a current complaint, criticism or concern, it is expected the following steps be followed in the first instance:
- Speak to the appropriate school person involved (e.g. class teacher) first and try to resolve the concern with mutual respect and clear communication. Where/if possible make an appointment with the relevant person
- If for some reason this is not possible, then make an appointment to see the Principal (or other nominated leadership personnel)
- The Principal (or nominee) should endeavour to mediate and find resolution
If,having followed Steps 1-3 with no satisfaction from your perspective, you may take your complaint to Townsville Catholic Education Office for further facilitation.
It is important to note that criticism regarding a staff member will only be heard if it is related to their professional conduct.
Deliberate breaches and inability to respect the Townsville Catholic Education Code of Conduct for Parents & Volunteers or vexatious complaints may result in
If your complaint relates to Sexual Abuse by a staff member towards a child in both a historical or current matter you should, in the first instance, contact the police.
Conducting Research in our schools
Click here for the process to gain permission to conduct research at Townsville Catholic Education Office (TCEO) and Catholic schools within the Diocese of Townsville.