Townsville Catholic Education Complaints Process for Parents, Guardians and Carers
A complaint/grievance process is contained in the Code of Conduct for Parents and Volunteers. Our Catholic schools want to work in partnership with our families. If a parent/guardian/caregiver has a current complaint, criticism or concern, it is expected the following steps be followed in the first instance:
- Speak to the appropriate school person involved (e.g. class teacher) first and try to resolve the concern with mutual respect and clear communication. Where/if possible make an appointment with the relevant person
- If for some reason this is not possible, then make an appointment to see the Principal (or other nominated leadership personnel)
- The Principal (or nominee) should endeavour to mediate and find resolution
- If, having followed Steps 1-3 with no satisfaction from your perspective, you may take your complaint to Townsville Catholic Education Office for further facilitation.
It is important to note that criticism regarding a staff member will only be heard if it is related to their professional conduct.
Deliberate breaches and inability to respect the Townsville Catholic Education Code of Conduct for Parents & Volunteers or vexatious complaints may result in exclusion of a parent/guardian/caregiver from a school and / or possible termination of enrolment of their child/children.
If your complaint relates to Sexual Abuse by a staff member towards a child in both a historical or current matter you should, in the first instance, contact the police.